shipping policy

Order Processing

We place great importance on the shopping experience of every customer and are committed to providing efficient and accurate order processing services. Once you complete your purchase, our team will immediately start preparing your items. Typically, we process and confirm your order within 1-3 business days after receiving it. Please note that business days do not include weekends and public holidays. During holiday seasons or promotional periods, order processing times may be extended, and we strive to maintain efficiency while promptly notifying you of any potential delays.

Shipping Time

After your order has been processed, we will arrange for shipping based on the delivery method you have chosen. For international orders, shipping time may take 15-25 business days, depending on the destination country/region's logistics conditions. Please note that these times are estimates and actual arrival times may vary due to carrier scheduling, customs clearance, and other factors.

Tracking Information

Once your order ships, you will receive an email containing a tracking number. Through the provided link, you can monitor the status of your package at any time. If you do not receive your goods within the expected timeframe or have any questions, please contact our customer service team, and we will be happy to assist you.

Special Notes

  • Expedited Shipping: If you require faster delivery, you can select the expedited shipping option (if available) during checkout. The specific fees and estimated delivery time for expedited shipping will be displayed on the checkout page.
  • Address and Number Accuracy: To ensure smooth delivery, please provide a complete and accurate delivery address and keep your contact number up to date. Any delays or undeliverable issues caused by incorrect address or contact problems will be the responsibility of the customer.
  • Force Majeure Factors: Should unforeseen circumstances such as natural disasters or traffic disruptions affect shipping progress, we will make every effort to coordinate solutions but cannot be held responsible for resulting delays.

Thank you for supporting our store! If you have any questions or special requirements, please feel free to contact us.