Refund & Return Policy

Eligibility for Returns and Exchanges

We are committed to ensuring your satisfaction with the products you purchase. If you receive a defective item, an item that does not match its description, or an item damaged during shipping, you may apply for a return or exchange according to the following terms:

  • Return and Exchange Period: You have the right to request a return or exchange within 30 days from the date of receipt.
  • Condition of Items: Returned items must be in new, unused condition and include all original packaging materials and accessories. Please note that returns for non-defective items may require you to cover the round-trip shipping costs.

Return Process

  1. Contact Customer Service: Please contact us via email or our online customer service first, providing your order number and details about the item(s) you wish to return. Our customer service team will guide you through the return process.
  2. Obtain a Return Merchandise Authorization (RMA): After reviewing your request, we will provide you with a Return Merchandise Authorization (RMA) code. Ensure this code is included when sending back the item.
  3. Ship the Returned Item: It is advisable to use a reliable courier service to return your goods and retain proof of delivery. We recommend selecting a postal method with a tracking service to monitor the status of your parcel. Due to cross-border logistics, please do not send returns to the original address. The specific address will be provided via email after submitting the application.

Refund Processing

Once we receive and verify that the returned item meets the above conditions, your refund will be processed within 3-5 business days. The actual time it takes for the refund to appear in your account may vary depending on the payment method and bank processing times. Here’s what you can expect for different payment methods:

  • Credit/Debit Card Payments: Refunds typically reflect on your statement within 3-7 business days.
  • Third-party Payment Platforms (e.g., PayPal): Refunds will be credited directly to your account, with specific arrival times depending on the platform's processing cycle.

Special Notes

  • Custom-made Items: Custom-made items, which are produced based on your specific requirements, are not eligible for returns or exchanges.
  • Promotional Items: Some promotional items may have special return and exchange policies; please read the relevant terms before purchasing.
  • Force Majeure Factors: In case unforeseen circumstances such as natural disasters affect the return process, we will do our best to coordinate solutions but cannot be held responsible for any resulting delays.

Thank you for supporting our store! If you have any questions or special requests, feel free to contact us.